Balloon Shop Terms & Conditions
Service Agreement - Terms and Conditions
Ordering
When ordering a delivery or pick-up order with Aloha Party Experts “APE”, the following document serves as reference to APE and the Terms & Conditions. APE highly recommends that all deliveries to be scheduled at minimum, 14 days prior, however we will accept installation dates as close to 2 days prior to the date of your event. For your convenience, we accept reservations up to a ONE year in advance.
Your delivery is not officially booked, with the date reserved for your delivery, until 100% of the order is paid as a nonrefundable payment and the approved Terms & Conditions are checked at checkout. Full payment is required prior to any ordering or prep of delivery creations.
Substitution Policy
On the off chance that we oversell or a product become defective, we will substitute a similar product of equal or greater value.
Refunds
Aloha Party Experts is an event company specializing in balloon decor installations and deliveries.
No refunds are given for any payments towards the delivery regardless of the situation. We understand situations arise that will either require the Client to cancel or reschedule their delivery, and although we are empathetic to those situations, we are unable to refund any payments made. When we accept an order, we begin working immediately on selecting the best design, ordering special product, and building pieces unique to your delivery.
The payment retains APE for your delivery and is used to order any materials, supplies, as well as cover any labor, traveling expenses, etc. As long as a written notification is received by APE and the cancellations/rescheduling guidelines listed below are followed, we are able to reschedule the delivery. Failure to inform APE by the required time for the cancellation/rescheduling of a delivery, may result in any/all of the following:
• Forfeit of any payments already made
• The release of event date and time
• Termination of the contract
• Cancellation fees
Rescheduling & Cancellations
Rescheduling
The Client has the freedom to reschedule the delivery with a written 7 (seven) day notice. The Client may reschedule for any date within the next 365 calendar days, at the convenience of APE, without being charged a cancellation fee. The reschedule date is subject to availability. If we are unavailable, the below cancellation policies and fees will apply. We suggest that if the Client needs to reschedule, they include the preferred date to reschedule as well as a second choice, in the event that the first choice is unavailable.
Cancellations
The Client has the freedom to cancel at any time without receiving a cancellation fee, so as APE receives a written notice within 7 days of delivery date. If a written notice is not received by APE within 7 days of the scheduled delivery, the Client will assume a $100 cancellation fee. Please be aware, any and all payments made towards any of the following, including but not limited to; retainer fee, materials, supplies, labor, etc. will be forfeited and considered non-refundable.
Reductions & Changes
Removing or adding to a delivery can not be done after the Terms & Conditions have been accepted. A separate order may be placed for any additions the Client wishes to have for the delivery, however it is at the sole discretion of the Balloon Stylist, whether or not that order is accepted or declined. If the new order is accepted, it will be subject to the entire Terms & Conditions, as stated in this agreement. This includes full payment of the new additions.
Balloon Float Time
Your balloon creation will be designed around the specifications of your delivery.
• Helium Filled Latex balloons have an approximate float time of 12 hours.
• Helium Filled Mylar/Foil balloons have an approximate float time of 1 week.
• Air Filled creations have an approximate lifespan of 3-4 weeks.
• There are many variables that can affect the float time of your balloon decor including but not limited to weather, rain, wind, extreme heat.
• APE can not guarantee balloon longevity indoors or outdoors. We use top quality materials however we cannot control exposure and elements.
Balloon Releases
Although balloon releases are intended to remember someone lost, support a cause, show respect for someone or something, and much more, APE does not participate in balloon releases of any kind, regardless of the number of balloons requested. APE will not fill orders for anyone intending on releasing the balloons. Releasing balloons is detrimental to our environment in many ways. Balloons float hundreds, if not thousands of miles and when they land, they run a chance of landing in the ocean, in areas where livestock could accidentally eat them, or anywhere else as litter. We do not support, do not fill orders for and advise against participating in any balloon releases.
Outdoor Delivery
*****WE DO NOT CANCEL FOR BAD WEATHER UNLESS DEEMED DANGEROUS WEATHER OR A NATURAL DISASTER BY LOCAL STATE / GOVERNMENT OFFICIALS*****
By agreeing to the Terms & Conditions, the Client acknowledges that some balloon deliveries may be affected by temperature and humidity, something that APE can not be held liable for. APE will not be held liable for the reaction of any balloon delivery to the weather or uncontrollable acts of nature including but not limited to rain, wind, or extreme heat. APE NEVER guarantees perfect results for any delivery done outdoors or in these uncontrollable situations.
Fees
Orders received with delivery or pick-up times less than 48 hours from point of order will incur a separate Rush Order charge that must be paid to complete your order. If the Rush Order charge is not paid 24 hours prior to deliver/pick-up time your order will be canceled and refunded.
Display & Promotion
By agreeing to the Terms & Conditions, the Client agrees that APE may use the decorated display including video recordings and photographs for usage on the official APE website, including but not limited to social media networks, flyers, billboards, displays, commercials, and any other form of promotional marketing.
All designs/displays installed by APE are the property of APE, in return APE reserves the right to utilize any/all photographs and video recordings as deemed necessary, for promotional use. This also includes any personal photographs or video recordings taken by the Client or the Clients’ guests. APE reserves the right to include the official APE logo on any personal photographs or video recordings made from an APE installation. APE also reserves the right to refuse to use any photographs or video recordings made by any of the following, including but not limited to; APE, the Client, the Clients’ guests, photographers, videographers, venue personnel, or any other vendors.
By agreeing to the Terms & Conditions and submitting payment, I certify that I have read this document in its entirety, I fully understand and agree with this agreement. I also understand my role as a Client and the role that my Balloon Stylist will play in the balloon creation for my event.